Return & Exchange Policy

At MY GEAR, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help!

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, please ensure:
✅ The item is unused, unworn, and in its original packaging with tags attached.
✅ The return request is made within 3 days of delivery.
✅ The item is not on final sale, clearance, or non-returnable (e.g., undergarments, custom items).

2. How to Request a Return or Exchange

1️⃣ Email us at with your order number and reason for return/exchange.
2️⃣ We will review your request and provide return instructions.
3️⃣ Ship the item back to us using a trackable shipping service.
4️⃣ Once received, we will process your return or exchange within 7 business days.

3. Refunds

✔ Approved returns will be refunded to the original payment method within 7 days.
✔ Shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Exchanges

✔ If you need a different size or color, we’ll gladly exchange your item (subject to availability).
✔ If the desired item is out of stock, you may choose a refund or store credit.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery, and we will resolve the issue at no additional cost to you.

6. Non-Returnable Items

❌ Final sale or clearance items
❌ Gift cards
❌ Personalized or custom-made products
❌ Used or washed items

7. Contact Us

For any questions regarding returns and exchanges, reach out to us at:

📧 Email: [Your Email]
📞 Phone: [Your Contact Number]
📍 Address: [Your Business Address]

Privacy Policy

At MY GEAR, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make a purchase from our Shopify store.

1. Information We Collect

When you visit or interact with our store, we may collect the following information:

• Personal Information: Name, email, phone number, shipping and billing address.
• Device Information: IP address, browser type, and cookies to enhance your shopping experience.
• Order Information: Purchase history, preferences, and customer support interactions.

2. How We Use Your Information

We use the collected information to:
✅ Process orders and manage transactions.
✅ Improve customer experience and website functionality.
✅ Provide customer support and respond to inquiries.
✅ Send promotional emails, special offers, and updates (with your consent).
✅ Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal data. However, we may share necessary information with:

• Payment gateways to process transactions securely.
• Shipping providers to deliver your orders.
• Marketing and analytics partners to improve our services.
• Legal authorities when required by law.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyze website traffic. You can manage or disable cookies in your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no online platform is 100% secure, so we encourage users to take precautions when sharing data online.

6. Your Rights

You have the right to:
✔ Access, update, or delete your personal data.
✔ Opt-out of marketing communications.
✔ Request a copy of the information we hold about you.

To exercise these rights, contact us at [Your Email].

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email or website notification.

8. Contact Us

If you have any questions about this Privacy Policy, please reach out to us at:

📧 Email: [Your Email]
📍 Address: [Your Business Address]
📞 Phone: [Your Contact Number]

Contact Us

We’d Love to Hear From You!

Whether you have a question about our products, need assistance with an order, or just want to say hello, we’re here to help. Please feel free to reach out to us through any of the methods below.

Customer Support

Our friendly customer support team is available to assist you. Feel free to contact us with any inquiries, and we'll get back to you as soon as possible.

Email: mygearsstoreofficial@gmail.com
Phone: +923360700404
Hours: Monday to Friday, 9 AM – 6 PM (EST)

Store Location

Our Store Office

H Block, Phase 1, DHA, Lahore, Punjab, Pakistan